Noor HidayahSupport
Draft for legal review. Not yet in force.
How to get help with the app, and what to do in an emergency.
In an emergency
Noor Hidayah is not an emergency service. These numbers connect you to the local services only.
The SOS button in the app alerts your group leader and your operator. It does not call these services.
Saudi Arabia
- Saudi emergency (all services): 911
- Red Crescent: 997
- Police: 999
India
- India emergency (all services): 112
Contact us
- WhatsApp: [to be confirmed: support WhatsApp number (FB-5)]
- Email: [to be confirmed: support email address on noorhidayah.com (FB-5)]
- Hours: [to be confirmed: support hours and their time zone (FB-5)]
During a trip, your group leader is the quickest help.
If you find a mistake in a ritual step, a dua or a translation, tell us which screen and which language.
Your data and your rights
To get a copy of your data, or to ask for a correction: in the app under More, Settings, Account.
To delete your account: in the app under More, Settings, Account, or on our account deletion page.
For a grievance about your personal data, write to our grievance officer, named on our company page.
How we handle your data is in our privacy policy, and the rules for using Noor Hidayah are in our terms of use.